Warranty

Risk-free Custom Curtains with ChadMade

ChadMade goal is to simplify the process of ordering custom curtains and also deliver the best quality in industry to families. The experience of customers and the quality of our products come first to us.

That's why we offer the following services to help you order your risk-free custom curtains:

  • We offer free fabric swatches for you to feel the texture and see the color. 
  • We provide expert advice on measurement and selection of the most fitting collection for your windows. 
  • Reasonable return request* will be accepted and handled within 30 days upon your receipt. Check out our Return & Refund Policy for detailed information.

* The return policy does not apply to any return/refund based on fabric selection, if the customer has not seen a fabric sample or declines to receive a fabric sample after the order is placed.

Limited Lifetime Warranty

ChadMade only delivers the best curtains to customers. We proudly stand behind our materials and manufacturers with a limited lifetime warranty.

What is covered

We guarantee that our product will be free of manufacturing defects for as long as you own it. Should the product be defective, ChadMade will, at its sole discretion, repair or replace the defective item.

What is not covered

  • This limited warranty does not cover normal wear & tear (examples: normal fading from sunlight, fraying of fabric, loss of color intensity, damage from water, insects or pets, deterioration of operation mechanisms over time).
  • This limited warranty does not cover any damages caused by the owner modifying, attempting to fix, or otherwise altering the products.
  • This also does not warrant that the products won't be obsolete at some point in the future.
  • This warranty is extended to the original purchaser only and is non-transferable.

How long does this coverage last

This warranty lasts for the lifetime of the product. 

How to obtain services

For all warranty services please email us chadmade@chadmade.com

 about your inquiry, please attach photos of the defective item.

Care Instruction

Material Collection Feature Care Instruction
Linen Tallis Heavyweight Hand wash cycle. Gentle cycle machine washable in cold water. Dried on low heat or dry naturally. Additionally iron it when they are still damp to remove creases and wrinkles.  Wipe clean. Do not bleach. Do not wash in hot water. Dry Clean.
Cady Liz linen half sheer Hand wash cycle. Wipe clean. Dry clean. Do not bleach. Do not wash in hot water. 
Jade Liz linen with velvet border Hand wash cycle. Wipe clean. Dry clean. Do not bleach. Do not wash in hot water. 
Lina Line sheer dots Dry Clean
Windsor Stripe Linen Cotton Striped Dry Clean
Jair 100% polyester Dry Clean
Tonia 100% Linen Sheer Dry Clean
Cotton Jana Cottage Stripe Dry Clean
Velvet Leon Midweight Dry Clean
Jed Heavyweight Dry Clean
Sheer Sabina 100%Polyester Sheer Hand wash cycle. Wipe clean. Dry clean. Do not bleach. Do not wash in hot water. 
Justin 101%Polyester Sheer Hand wash cycle. Wipe clean. Dry clean. Do not bleach. Do not wash in hot water. 
Polyester Karly Polyster Twill Hand wash cycle. Gentle cycle machine washable in cold water. Dried on low heat or dry naturally. Additionally iron it when they are still damp to remove creases and wrinkles.  Wipe clean. Do not bleach. Do not wash in hot water. Dry Clean.
Pooja 100% polyester Hand wash cycle. Gentle cycle machine washable in cold water. Dried on low heat or dry naturally. Additionally iron it when they are still damp to remove creases and wrinkles.  Wipe clean. Do not bleach. Do not wash in hot water. Dry Clean.